Emergency Call Taker — 24/7 Dispatch Support

Regional 911 Intake Solutions; Dudley (PA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Dudley, PA to handle emergency and nonemergency lines with precision. You will verify locations, obtain caller information, and document details in dispatch software to support rapid response.

Successful candidates typically have a high school diploma, excellent listening and typing skills, and the ability to follow structured procedures. Training, certifications, and potential on-call duties may apply.

Qualifications

• Requires HS diploma or equivalent; prior public safety or dispatch experience helpful but not required.
• Strong listening, typing accuracy, and clear verbal communication are essential.
• Must follow structured procedures and complete required assessments as per agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the proper dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Dudley, PA to handle emergency and nonemergency lines with precision. You will verify locations, obtain caller information, and document details in dispatch software to support rapid response.

Successful candidates typically have a high school diploma, excellent listening and typing skills, and the ability to follow structured procedures. Training, certifications, and potential on-call duties may apply.