Emergency 911 Call Taker — Start Your Public Safety Career

Regional 911 Intake Solutions; Camp Hill (Cumberland County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Camp Hill, PA seeks qualified 911 Call Takers to join the emergency communications team. You will answer emergency and nonemergency lines, verify locations, collect caller information, and document details for dispatch.

Ideal candidates have a high school diploma or equivalent, strong listening, fast accurate typing, clear spoken communication, and the ability to follow structured procedures; training and certifications are provided as required.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Camp Hill, PA seeks qualified 911 Call Takers to join the emergency communications team. You will answer emergency and nonemergency lines, verify locations, collect caller information, and document details for dispatch.

Ideal candidates have a high school diploma or equivalent, strong listening, fast accurate typing, clear spoken communication, and the ability to follow structured procedures; training and certifications are provided as required.