Emergency Call Taker (24/7 Public Safety)

Regional 911 Intake Solutions; georgetown (PA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Georgetown, PA seeks trained 911 call takers to handle emergency and nonemergency lines, verify locations and callbacks, and document details for dispatch teams.

Successful candidates will demonstrate strong listening, typing, and clear verbal communication, with the ability to follow structured procedures and complete required training and certifications.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or call-center experience may be helpful.
• Strong listening, typing, and verbal communication skills are essential.
• Ability to follow structured procedures and use dispatch-related systems.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused instructions within training limits.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Listening skills

Accurate typing

Verbal communication

Procedural compliance

Education

High school diploma

Job description

Regional 911 Intake Solutions in Georgetown, PA seeks trained 911 call takers to handle emergency and nonemergency lines, verify locations and callbacks, and document details for dispatch teams.

Successful candidates will demonstrate strong listening, typing, and clear verbal communication, with the ability to follow structured procedures and complete required training and certifications.