Emergency Communications Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; Minooka (IL); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Minooka, IL seeks dedicated 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm location, and document details for responders.

The role may involve rotating shifts and training for call-taking, with background checks and certifications pursued after hire. Strong listening, clear verbal communication, and accurate typing are essential.

Formación

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience helpful, dispatch experience not always necessary.
• Strong listening, typing, and verbal communication skills essential.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Typing speed

Verbal communication

Educación

High school diploma

Herramientas

Dispatch software

Descripción del empleo

Regional 911 Intake Solutions in Minooka, IL seeks dedicated 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm location, and document details for responders.

The role may involve rotating shifts and training for call-taking, with background checks and certifications pursued after hire. Strong listening, clear verbal communication, and accurate typing are essential.