Emergency Call Taker — 24/7 Shifts, High-Impact Role

Regional 911 Intake Solutions; Muncie (IL); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Muncie, IL seeks capable 911 Call Takers to be the first point of contact for callers in emergencies. You will ask focused questions, confirm locations, and document critical information for responders, with potential to train in dispatch as needed.

Applicants typically have a high school diploma, strong listening and typing skills, and clear verbal communication. This role may involve rotating shifts, nights, weekends, and overtime to ensure around‑the‑clock

Qualifications

• High school diploma or equivalent required; some vacancies may accept without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication required.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening skills

Typing speed

Verbal communication

Attention to detail

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Muncie, IL seeks capable 911 Call Takers to be the first point of contact for callers in emergencies. You will ask focused questions, confirm locations, and document critical information for responders, with potential to train in dispatch as needed.

Applicants typically have a high school diploma, strong listening and typing skills, and clear verbal communication. This role may involve rotating shifts, nights, weekends, and overtime to ensure around‑the‑clock