Emergency Call Taker - Life-Saving Frontline Dispatcher

South Central Ambulance Service NHS Foundation Trust; Winchester (VA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

NHS pension

Huge national discounts

Free parking

Employee Assistance Programme

Job summary

South Central Ambulance Service NHS Foundation Trust in the UK is seeking an Emergency Call Taker. This on-site role supports the Emergency Operations Centre in Otterbourne and involves handling urgent 999 calls with compassion and clear communication, while coordinating emergency responses and providing reassurance to distressed callers.

The role includes full-time hours with a comprehensive training programme, and benefits such as NHS pension, generous discounts, free parking, and an Employee

Qualifications

• Must be 18+.
• Right to work in the UK (no visa sponsorship available).
• You don’t need medical experience — just compassion, confidence, clear communication, resilience and a genuine desire to help others.

Responsibilities

• Be the first point of contact for callers in critical moments.
• Ask the right questions, provide reassurance, and support callers through emergencies.
• Coordinate life-saving emergency responses and guide callers through procedures.
• Attend a comprehensive training programme and complete mandatory shifts.

Skills

Compassion

Confidence

Clear communication

Resilience

Desire to help others

Job description

South Central Ambulance Service NHS Foundation Trust in the UK is seeking an Emergency Call Taker. This on-site role supports the Emergency Operations Centre in Otterbourne and involves handling urgent 999 calls with compassion and clear communication, while coordinating emergency responses and providing reassurance to distressed callers.

The role includes full-time hours with a comprehensive training programme, and benefits such as NHS pension, generous discounts, free parking, and an Employee