911 Call Taker: Life-Saving Emergency Operator

National Public Safety Careers; Pattersonville (NY); Vor Ort; USD 40.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers seeks a Call Taker to answer emergency and nonemergency lines, verify locations, and document incidents using dispatch software. You will follow scripted questions to assess urgency and route information to the appropriate team.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are required, with potential rotating shifts as needed.

Qualifikationen

• High school diploma or equivalence required; public safety or dispatch experience is a plus.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures is required; assessments are determined by the hiring agency.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Listening comprehension

Typing accuracy

Verbal communication

Following structured procedures

Ausbildung

High school diploma or equivalent

Tools

Call-processing software

Jobbeschreibung

National Public Safety Careers seeks a Call Taker to answer emergency and nonemergency lines, verify locations, and document incidents using dispatch software. You will follow scripted questions to assess urgency and route information to the appropriate team.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are required, with potential rotating shifts as needed.