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South Central Ambulance Service NHS Foundation Trust; Winchester (VA); On-site; USD 35,000 - 37,000; Part time

Benefits offered by this job

NHS pension

Free parking

Employee Assistance Programme

Job summary

The Emergency Call Taker role at South Central Ambulance Service NHS Foundation Trust is based in Winchester. You will be the first contact for people in crisis, providing calm, compassionate support and asking the right questions to guide urgent decisions.

This on-site role requires 18+ and the ability to work in a fast-paced environment. NHS benefits, part-time hours, and pro rata pay are offered, with full training starting October 2026.

Qualifications

• Must be 18+.
• Right to work in the UK (no visa sponsorship available).
• No medical experience required.
• Excellent communication and composure under pressure.

Responsibilities

• Be the first point of contact during emergencies.
• Ask the right questions, provide reassurance, and guide callers.
• Coordinate emergency response with call handlers and responders.
• Maintain calm and accurate data entry.

Skills

Compassion

Confidence

Clear communication

Resilience

Genuine desire to help

Job description

Emergency Call Taker - Otterbourne | South Central Ambulance Service NHS Foundation Trust

Company: South Central Ambulance Service NHS Foundation Trust

Salary: £25,760 - £27,476 pro rata per annum

Hours: Part-time

Location: Winchester, SO21 2RU

Job type: Permanent

Posting date: 7 Sept 2026

Closing date: 7 Oct 2026

Emergency Call Taker – Make a Difference When It Matters Most

A child is trapped beneath a fallen tree.

Someone suddenly collapses and stops breathing.

There’s been a serious road traffic collision.

A caller is standing on a bridge, overwhelmed and in crisis.

In moments like these, people dial 999.

As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.

Can you stay focused when others are distressed?

Can you ask the right questions, provide reassurance, and support callers through critical situations?

If so, this could be the role for you.

No two calls are ever the same. One moment you may be helping coordinate a life‑saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.

This is a fast‑paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.

This role is based on‑site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire.

• Based isSouthern House HQ - Otterbourne
• Right to work in the UK (no visa sponsorship available)
• Training courses available from October 2026 onwards
• Must be 18+

If you’re ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we’d love to hear from you!

You don’t need medical experience — just:

• Compassion
• Confidence
• Clear communication
• Resilience (requires resilience and emotional awareness throughout the shift)
• A genuine desire to help others

Please do review the job description and person specification for full details and requirements for the role.

Why You’ll Love Working with Us

• Starting at £13.17 per hour, plus generous NHS pay enhancements:
• +35% uplift(up to £17.78/hr):
• Saturdays & weekday nights
• +69% uplift(up to £22.26/hr):
• Sundays & bank holidays
• 27–33 days annual leave (pro rata)
• Employee Assistance Programme

And of course — the full package ofNHS benefits, including:

• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full‑time & part‑time shifts available

This is your chance to build an NHS career with real progression and stability.

Flexible working requests will be considered in line with business requirements.

We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

• First 4 weeks:Classroom training, Mon–Fri, 08:00–16:00
• Next steps: 10 one‑to‑one coaching shifts.
• 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
• Final sign‑off observation with Education Team.

These will be full‑time hours, and attendance is mandatory throughout the programme.

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

This advert closes on Sunday 13 Sep 2026

Proud member of the Disability Confident employer scheme

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.