911 Call Taker: Frontline Emergency Support

Public Safety Dispatch Network; Covesville (VA); On-site; USD 36,000 - 56,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 call takers to handle emergency and nonemergency lines, verify locations, and collect caller information. The role requires listening skills, accurate typing, and clear communication while following standard procedures.

Employees may work rotating shifts in a 24-hour operation, with background checks and mandatory certifications. The position emphasizes data accuracy, calm communication, and proper use of dispatch software to relay critical

Qualifications

• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing skills are needed to document information quickly.
• Ability to follow structured procedures and work with dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network is seeking 911 call takers to handle emergency and nonemergency lines, verify locations, and collect caller information. The role requires listening skills, accurate typing, and clear communication while following standard procedures.

Employees may work rotating shifts in a 24-hour operation, with background checks and mandatory certifications. The position emphasizes data accuracy, calm communication, and proper use of dispatch software to relay critical