Emergency Dispatch Support Specialist

South Central Ambulance Service NHS Foundation Trust; Winchester (VA); On-site; USD 24,000 - 41,000; Full time

Benefits offered by this job

NHS Pension

Free parking

Employee Assistance Programme

Flexible shifts

Disability Confident employer

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking a Dispatch Support Assistant for the Emergency Operations Centre in Otterbourne, Hampshire. You will coordinate ambulance resources, communicate with crews, and support the dispatcher team to ensure timely responses to emergencies.

The role demands accuracy, rapid decision-making and the ability to handle high-pressure situations. Training, full-time or part-time shifts, and NHS benefits are provided.

Qualifications

• Mandatory IT competency and ability to use IT systems.
• Customer service experience from telephone or face-to-face roles.
• Ability to multitask and manage competing priorities.
• Good knowledge of the local geographical area.

Responsibilities

• Support emergency dispatchers by following instructions and assisting with duties.
• Ensure systems are maintained and vehicle movements can be altered as advised by dispatchers.
• Operate radio and computer-assisted systems to log accurate information.

Skills

IT proficiency

Customer service

Multi-tasking

Geographical knowledge

Written & verbal communication

Active listening

GCSE Maths/English

Education

GCSE Maths & English

Job description

South Central Ambulance Service NHS Foundation Trust is seeking a Dispatch Support Assistant for the Emergency Operations Centre in Otterbourne, Hampshire. You will coordinate ambulance resources, communicate with crews, and support the dispatcher team to ensure timely responses to emergencies.

The role demands accuracy, rapid decision-making and the ability to handle high-pressure situations. Training, full-time or part-time shifts, and NHS benefits are provided.