Emergency Call Taker - Full-time - Otterbourne

South Central Ambulance Service NHS Foundation Trust; Winchester (VA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

NHS pension

Huge national discounts

Free parking

Employee Assistance Programme

Job summary

South Central Ambulance Service NHS Foundation Trust in the UK is seeking an Emergency Call Taker. This on-site role supports the Emergency Operations Centre in Otterbourne and involves handling urgent 999 calls with compassion and clear communication, while coordinating emergency responses and providing reassurance to distressed callers.

The role includes full-time hours with a comprehensive training programme, and benefits such as NHS pension, generous discounts, free parking, and an Employee

Qualifications

• Must be 18+.
• Right to work in the UK (no visa sponsorship available).
• You don’t need medical experience — just compassion, confidence, clear communication, resilience and a genuine desire to help others.

Responsibilities

• Be the first point of contact for callers in critical moments.
• Ask the right questions, provide reassurance, and support callers through emergencies.
• Coordinate life-saving emergency responses and guide callers through procedures.
• Attend a comprehensive training programme and complete mandatory shifts.

Skills

Compassion

Confidence

Clear communication

Resilience

Desire to help others

Job description

Emergency Call Taker - Full-time - Otterbourne

Company: South Central Ambulance Service NHS Foundation Trust

A Vacancy at South Central Ambulance Service NHS Foundation Trust.

Emergency Call Taker – Make a Difference When It Matters Most

A child is trapped beneath a fallen tree.

Someone suddenly collapses and stops breathing.

There’s been a serious road traffic collision.

A caller is standing on a bridge, overwhelmed and in crisis.

In moments like these, people dial 999.

As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.

Can you stay focused when others are distressed?

Can you ask the right questions, provide reassurance, and support callers through critical situations?

If so, this could be the role for you.

No two calls are ever the same. One moment you may be helping coordinate a life-saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.

This is a fast-paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.

This role is based on-site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire.

• Based is Southern House HQ - Otterbourne
• Must be 18+
• Right to work in the UK (no visa sponsorship available)
• Training courses available from January 2027 onwards

You don’t need medical experience — just:

• Compassion
• Confidence
• Clear communication
• Resilience (requires resilience and emotional awareness throughout the shift)
• A genuine desire to help others

Salary: £25,760 - £27,476 pro rata per annum

Hours: Full-time

Location: Winchester, SO21 2RU

Job type: Permanent

Salary: Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr): Saturdays & weekday nights
• +69% uplift (up to £22.26/hr): Sundays & bank holidays
• 27–33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full-time & part-time shifts available

Flexible working requests will be considered in line with business requirements.

We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

• First 4 weeks: Classroom training, Mon–Fri, 08:00–16:00
• Next steps:
• 10 one-to-one coaching shifts.
• 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
• Final sign-off observation with Education Team.

These will be full-time hours, and attendance is mandatory throughout the programme.

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

If you have any queries relating to disability and the role or recruitment process, get in touch at: [e-mail].

Please note – original qualification certificates to meet the person specification for this role will be required, if you don’t have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.

This advert closes on Sunday 18 Oct 2026

Proud member of the Disability Confident employer scheme

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.