Emergency Call Taker - Part-time - Otterbourne

South Central Ambulance Service NHS Foundation Trust; Winchester (VA); Sur place; USD 34 000 - 37 000; Temps partiel

Avantages offerts par ce poste

NHS pension

27–33 days annual leave (pro rata)

Free parking

Employee Assistance Programme

Disability Confident employer scheme

Résumé du poste

South Central Ambulance Service NHS Foundation Trust in Otterbourne is hiring an Emergency Call Taker (Part-time) to be the first point of contact in crises. You will stay calm, show compassion, and guide callers through critical situations to ensure rapid, life-saving responses.

This on-site role requires you to work at the Emergency Operations Centre in Otterbourne, Hampshire, with training starting from January 2027 and a pro rata salary between £25,760 and £27,476 per year.

Qualifications

• Must be 18+.
• Right to work in the UK (no visa sponsorship available).
• This role is based on-site and does not support remote working.

Responsabilités

• Calmly handle distressed callers and provide reassurance.
• Ask the right questions to assess emergencies and gather critical details.
• Coordinate emergency response and support callers through urgent situations.

Connaissances

Resilience

Compassion

Confidence

Clear communication

Genuine desire to help others

Description du poste

Emergency Call Taker - Part-time - Otterbourne

Company: South Central Ambulance Service NHS Foundation Trust

A Vacancy at South Central Ambulance Service NHS Foundation Trust.

Emergency Call Taker – Make a Difference When It Matters Most

A child is trapped beneath a fallen tree.

Someone suddenly collapses and stops breathing.

There’s been a serious road traffic collision.

A caller is standing on a bridge, overwhelmed and in crisis.

In moments like these, people dial 999.

As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.

Can you stay focused when others are distressed?

Can you ask the right questions, provide reassurance, and support callers through critical situations?

If so, this could be the role for you.

No two calls are ever the same. One moment you may be helping coordinate a life‑saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.

This is a fast‑paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.

Work Details

• Based: Southern House HQ – Otterbourne
• Must be 18+
• Right to work in the UK (no visa sponsorship available)
• Training courses available from January 2027 onwards
• This role is based on‑site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire.

Position Details

Salary: £25,760 - £27,476 pro rata per annum

Hours: Part‑time

Job type: Permanent

Location: Winchester, SO21 2RU

Posting date: 12 Oct 2026

Closing date: 11 Nov 2026

Key Skills & Requirements

• Resilience (requires resilience and emotional awareness throughout the shift)
• Compassion
• Confidence
• Clear communication
• A genuine desire to help others

Why You’ll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr): Saturdays & weekday nights
• +69% uplift (up to £22.26/hr): Sundays & bank holidays

And of course — the full package of NHS benefits, including:

• 27–33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full‑time & part‑time shifts available

Flexible working requests will be considered in line with business requirements.

Your Training Journey

• First 4 weeks: Classroom training, Mon–Fri, 08:00–16:00
• Next steps: 10 one‑to‑one coaching shifts.
• 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
• Final sign‑off observation with Education Team.
• These will be full‑time hours, and attendance is mandatory throughout the programme.

We provide a comprehensive training programme designed to support you every step of the way.

If you have any queries relating to disability and the role or recruitment process, get in touch at: [e-mail].

This advert closes on Sunday 18 Oct 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.