Emergency Call Taker: Launch a Critical Public Safety Career

National Public Safety Careers; Asbury Park (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Ocean, NJ. Responsibilities include answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Training and certifications are provided, with a focus on accurate data entry and effective caller communication. Applicants should have a high school diploma or equivalent; prior dispatch experience is helpful but not mandatory.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public contact experience helpful.
• Dispatch experience not required; training provided.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and nature of the incident.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Active listening

Verbal communication

Typing speed/accuracy

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Ocean, NJ. Responsibilities include answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Training and certifications are provided, with a focus on accurate data entry and effective caller communication. Applicants should have a high school diploma or equivalent; prior dispatch experience is helpful but not mandatory.