Emergency 911 Call Taker — Start Critical Safety Career

Public Safety Dispatch Network; Galloway Township (NJ); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network seeks qualified 911 Call Takers for a Pomona, NJ location. You will listen to callers, confirm locations, and document information for responders. The role may involve rotating shifts and 24/7 coverage in a public safety setting.

Applicants should have a high school diploma and strong listening, typing, and verbal communication skills. Training, certification, and background checks are required before appointment.

Qualifikationen

• High school diploma or recognized equivalent required.
• Experience in customer service, call handling, or public safety is helpful though not always required.
• Strong listening, typing, and communication skills are essential and candidates must meet agency assessments.

Aufgaben

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Use approved questions to assess urgency and nature of the situation.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Guide distressed callers with essential pre‑arrival instructions when appropriate.

Kenntnisse

Active listening

Accurate typing

Clear verbal communication

Procedure following

Ausbildung

High school diploma

Tools

Dispatch software

Jobbeschreibung

Public Safety Dispatch Network seeks qualified 911 Call Takers for a Pomona, NJ location. You will listen to callers, confirm locations, and document information for responders. The role may involve rotating shifts and 24/7 coverage in a public safety setting.

Applicants should have a high school diploma and strong listening, typing, and verbal communication skills. Training, certification, and background checks are required before appointment.