Emergency 911 Call Taker: Calm, Critical Communicator

National Public Safety Careers; Dennis Township (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

National Public Safety Careers is hiring 911 Call Takers for Ocean View, NJ. The role involves taking emergency and non-emergency calls, confirming locations and contact details, and entering information into dispatch systems.

Training and certification provide pre-arrival guidance and essential procedural knowledge. Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or equivalent is commonly required.
• Prior customer service or public safety experience is helpful but not always required.
• Strong listening, typing, and communication skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing accuracy

Clear verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is hiring 911 Call Takers for Ocean View, NJ. The role involves taking emergency and non-emergency calls, confirming locations and contact details, and entering information into dispatch systems.

Training and certification provide pre-arrival guidance and essential procedural knowledge. Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.