911 Emergency Call Taker — Launch Your Public Safety Career

National Public Safety Careers; New Jersey; On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for Ocean, NJ, to be the first contact in emergencies, asking focused questions, confirming locations, and documenting critical information for responders.

The role may involve rotating shifts, training, and agency-defined certifications. A high school diploma and strong listening, typing, and communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for Ocean, NJ, to be the first contact in emergencies, asking focused questions, confirming locations, and documenting critical information for responders.

The role may involve rotating shifts, training, and agency-defined certifications. A high school diploma and strong listening, typing, and communication skills are essential.