Emergency Call Taker: Fast, Critical Public Safety Role

National Public Safety Careers; West New York (NJ); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in West New York, NJ. Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software. Training and certification are required for authorization.

Applicants typically need a high school diploma or equivalent, with prior customer service or public safety experience helpful though not always required. Roles may involve rotating shifts and 24-hour operations.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training

Skills

Active listening

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in West New York, NJ. Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software. Training and certification are required for authorization.

Applicants typically need a high school diploma or equivalent, with prior customer service or public safety experience helpful though not always required. Roles may involve rotating shifts and 24-hour operations.