Emergency 911 Call Taker - Critical Response Operator

National Public Safety Careers; Egg Harbor City (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is listing 911 Call Taker opportunities in Egg Harbor Township, NJ. The role involves taking emergency and nonemergency calls, verifying location and contact details, and using approved questions to assess urgency.

Training and certification are required to perform pre-arrival instructions and dispatch coordination. Typical duties include documenting information, coordinating with dispatch, and complying with agency procedures.

Qualifications

• High school diploma or equivalent required; dispatch experience not always necessary.
• Strong listening and typing skills, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers is listing 911 Call Taker opportunities in Egg Harbor Township, NJ. The role involves taking emergency and nonemergency calls, verifying location and contact details, and using approved questions to assess urgency.

Training and certification are required to perform pre-arrival instructions and dispatch coordination. Typical duties include documenting information, coordinating with dispatch, and complying with agency procedures.