Emergency Call Taker – Critical, Fast-Paced Public Safety

National Public Safety Careers; Oldwick (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Taker candidates for opportunities in Oldwick, New Jersey. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Ideal applicants typically hold a high school diploma or equivalent, with strong listening, typing, and communication skills. Training and background checks are part of the process, with varying agency requirements.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers is seeking 911 Call Taker candidates for opportunities in Oldwick, New Jersey. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Ideal applicants typically hold a high school diploma or equivalent, with strong listening, typing, and communication skills. Training and background checks are part of the process, with varying agency requirements.