Emergency Communications Call Taker — Ocean, NJ

National Public Safety Careers; Toms River (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Ocean, New Jersey. The role involves handling emergency and non-emergency lines, confirming locations, and recording information into dispatch software.

Training and certification are provided, with shifts including nights and weekends based on staffing needs. Applicants typically need a high school diploma or equivalent, and prior customer service or public safety experience is helpful but not mandatory.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful but not required.
• Assessments and minimum scores depend on agency.

Responsibilities

• Answer incoming emergency calls.
• Confirm incident location and caller information.
• Use approved questions to determine nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch.
• Assist callers with essential instructions
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equival.

Tools

Dispatch software

Call-processing systems

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Ocean, New Jersey. The role involves handling emergency and non-emergency lines, confirming locations, and recording information into dispatch software.

Training and certification are provided, with shifts including nights and weekends based on staffing needs. Applicants typically need a high school diploma or equivalent, and prior customer service or public safety experience is helpful but not mandatory.