Emergency Call Taker – First-Response Support (Ocean)

National Public Safety Careers; Ocean Acres (NJ); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in Ocean, NJ. This role involves listening, asking focused questions, confirming locations, and documenting information to support emergency response.

Successful applicants typically have a high school diploma and may have prior customer service or public safety experience. Training, background checks, and certifications are required, with rotating shifts and cross-training possible depending on the agency.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience preferred.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma

Job description

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in Ocean, NJ. This role involves listening, asking focused questions, confirming locations, and documenting information to support emergency response.

Successful applicants typically have a high school diploma and may have prior customer service or public safety experience. Training, background checks, and certifications are required, with rotating shifts and cross-training possible depending on the agency.