Emergency Call Taker — Join Public Safety Dispatch Team

Public Safety Dispatch Network; Palestine (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers to join the Palestine, AR team. You will answer incoming emergency and non-emergency lines, verify locations, document details, and relay information to dispatch colleagues. Training and certifications will be provided.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear communication. Positions may involve 24-hour shifts, weekends, and overtime depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Education

High School Diploma or Equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers to join the Palestine, AR team. You will answer incoming emergency and non-emergency lines, verify locations, document details, and relay information to dispatch colleagues. Training and certifications will be provided.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear communication. Positions may involve 24-hour shifts, weekends, and overtime depending on staffing needs.