911 Call Taker — 24/7 Public Safety Communications

Public Safety Dispatch Network; Pearcy (AR); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Pearcy, AR, is seeking a 911 Call Taker to handle emergency and nonemergency lines, verify caller information, and document details for responders. The role emphasizes accurate data entry, calm communication, and effective use of dispatch software.

Successful candidates will demonstrate listening skills, clear verbal communication, and the ability to follow established procedures, with on‑the‑job training and certifications provided where needed.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service or public safety experience is helpful but not always required.
• Ability to follow structured procedures and stay calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Pearcy, AR, is seeking a 911 Call Taker to handle emergency and nonemergency lines, verify caller information, and document details for responders. The role emphasizes accurate data entry, calm communication, and effective use of dispatch software.

Successful candidates will demonstrate listening skills, clear verbal communication, and the ability to follow established procedures, with on‑the‑job training and certifications provided where needed.