Critical 911 Call Taker — Start Your Public Safety Career

Public Safety Dispatch Network; Gravelly (AR); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Gravelly, AR is seeking dedicated 911 Call Takers to listen, assess, and relay critical information for emergency response. You will handle calls, verify locations, and document details for dispatch teams, with shifts that may include nights, weekends, and overtime.

Candidates typically need a high school diploma or equivalent and strong listening and typing skills. Prior customer service is helpful, and training/certification will be provided to succeed in this

Qualifications

• HS diploma or equivalent required or preferred.
• Prior customer service or call-center experience helpful.
• Ability to follow structured procedures under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training scope.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Gravelly, AR is seeking dedicated 911 Call Takers to listen, assess, and relay critical information for emergency response. You will handle calls, verify locations, and document details for dispatch teams, with shifts that may include nights, weekends, and overtime.

Candidates typically need a high school diploma or equivalent and strong listening and typing skills. Prior customer service is helpful, and training/certification will be provided to succeed in this