911 Call Taker: Start Your Career in Emergency Comms

Public Safety Dispatch Network; Letona (AR); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continued training

Job summary

Public Safety Dispatch Network in Letona, AR is seeking 911 Call Taker candidates to handle emergency and nonemergency calls. You will verify incident locations, collect caller information, and enter data into dispatch systems to guide responders.

Successful applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided; shifts may include nights, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• Strong listening comprehension, accurate typing and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Support distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing accuracy

Clear communication

Structured procedures

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Letona, AR is seeking 911 Call Taker candidates to handle emergency and nonemergency calls. You will verify incident locations, collect caller information, and enter data into dispatch systems to guide responders.

Successful applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided; shifts may include nights, weekends, and holidays.