Emergency Call Taker — 24/7 Dispatch Role

Public Safety Dispatch Network; Winthrop (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Winthrop, AR is seeking 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document information for dispatch teams.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, eligibility checks, and certifications are required as part of the onboarding process.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Typing

Listening skills

Verbal communication

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Winthrop, AR is seeking 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document information for dispatch teams.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, eligibility checks, and certifications are required as part of the onboarding process.