911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Van Buren (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continued training

Job summary

Public Safety Dispatch Network in Uniontown, AR is seeking dedicated 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for responders.

Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow procedures. Training, certifications, and on-call shifts are part of the role.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and data-entry abilities essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Uniontown, AR is seeking dedicated 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for responders.

Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow procedures. Training, certifications, and on-call shifts are part of the role.