911 Call Taker: Essential Public Safety Role

Public Safety Dispatch Network; Magness (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Magness, AR, seeks 911 Call Takers to handle emergency and nonemergency calls. Successful candidates will confirm locations, collect callback details, and use approved questions to assess urgency.

Responsibilities include accurate data entry, rapid information forwarding, and adherence to structured procedures. Applicants should have strong listening and typing skills, clear verbal communication, and the ability to follow certification-based instructions.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and typing skills required.
• Ability to follow structured procedures; assessments determine scores.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Magness, AR, seeks 911 Call Takers to handle emergency and nonemergency calls. Successful candidates will confirm locations, collect callback details, and use approved questions to assess urgency.

Responsibilities include accurate data entry, rapid information forwarding, and adherence to structured procedures. Applicants should have strong listening and typing skills, clear verbal communication, and the ability to follow certification-based instructions.