911 Call Taker — Public Safety Communications Pro

Public Safety Dispatch Network; Cabot (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Cabot, AR to handle emergency and nonemergency calls. You will gather location and callback information, use approved questions to assess urgency, and enter details into the dispatch system for immediate response.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Some vacancies may require dispatch experience; ongoing training and certifications may follow.

Qualifications

• High school diploma or equivalent required; some vacancies may accept non-dispatched candidates.
• Strong listening, typing accuracy, and clear verbal communication are essential.
• Ability to follow structured procedures and respond to evolving instructions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Apply language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Cabot, AR to handle emergency and nonemergency calls. You will gather location and callback information, use approved questions to assess urgency, and enter details into the dispatch system for immediate response.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Some vacancies may require dispatch experience; ongoing training and certifications may follow.