Emergency 911 Call Taker – Frontline, 24/7 Shifts

Public Safety Dispatch Network; Fouke (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

Public Safety Dispatch Network in Fouke, AR seeks a 911 Call Taker to handle incoming emergency calls and nonemergency lines, verify incident details, and document information for dispatch coordination. The role requires following structured procedures and utilizing approved questions to determine urgency.

Candidates should possess a high school diploma or equivalent and have strong listening, typing, and verbal communication skills, with training in call-taking and certifications.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Fouke, AR seeks a 911 Call Taker to handle incoming emergency calls and nonemergency lines, verify incident details, and document information for dispatch coordination. The role requires following structured procedures and utilizing approved questions to determine urgency.

Candidates should possess a high school diploma or equivalent and have strong listening, typing, and verbal communication skills, with training in call-taking and certifications.