911 Call Taker — Public Safety Communications

National Public Safety Careers; Paragould (AR); In loco; USD 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid leave

Employee assistance programs

Descrizione del lavoro

National Public Safety Careers is seeking 911 Call Takers to join the Paragould, AR area. You will answer emergency and nonemergency lines, verify incident location, and relay information to dispatch teams. Training is provided and certifications may be required.

Applicants should have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. Shift work and overtime are common in this 24/7 public safety environment.

Competenze

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conoscenze

Active listening

Accurate typing

Verbal communication

Following procedures

Formazione

High school diploma or equivalent

Strumenti

Dispatch software

Descrizione del lavoro

National Public Safety Careers is seeking 911 Call Takers to join the Paragould, AR area. You will answer emergency and nonemergency lines, verify incident location, and relay information to dispatch teams. Training is provided and certifications may be required.

Applicants should have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. Shift work and overtime are common in this 24/7 public safety environment.