911 Call Taker - 24/7 Public Safety Dispatch Role

National Public Safety Careers; Compton (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Compton, IL. The role involves answering emergency and nonemergency lines, verifying locations and contact details, and documenting information for dispatch.

Training and certification are required to deliver efficient, accurate responses. Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow step-by-step procedures.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone or public safety experience helpful.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Compton, IL. The role involves answering emergency and nonemergency lines, verifying locations and contact details, and documenting information for dispatch.

Training and certification are required to deliver efficient, accurate responses. Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow step-by-step procedures.