Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Sycamore (IL); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Training programs

Job summary

National Public Safety Careers is seeking dedicated 911 Call Takers in Sycamore, IL. The role involves taking emergency and non-emergency calls, confirming locations and contact details, and documenting information for dispatch coordination.

Training, certification, and adherence to procedures are essential. Candidates typically need a high school diploma and strong listening and communication skills; some vacancies may accept applicants without dispatch experience.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service

Communication

Active listening

Typing accuracy

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking dedicated 911 Call Takers in Sycamore, IL. The role involves taking emergency and non-emergency calls, confirming locations and contact details, and documenting information for dispatch coordination.

Training, certification, and adherence to procedures are essential. Candidates typically need a high school diploma and strong listening and communication skills; some vacancies may accept applicants without dispatch experience.