911 Call Taker: Vital Emergency Support & Training

National Public Safety Careers; Bureau Junction (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers is listing 911 Call Taker opportunities in Bureau, IL. Call Takers typically handle incoming emergency lines, confirm incident details, and document information for dispatch. Training, certification, and adherence to agency procedures are required as part of onboarding.

Availability for rotating shifts, nights, weekends, holidays, and overtime is common. Applicants usually have a high school diploma or equivalent; relevant customer service or public safety

Qualifications

• High school diploma or recognized equivalent; prior customer service or public safety experience may help.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers is listing 911 Call Taker opportunities in Bureau, IL. Call Takers typically handle incoming emergency lines, confirm incident details, and document information for dispatch. Training, certification, and adherence to agency procedures are required as part of onboarding.

Availability for rotating shifts, nights, weekends, holidays, and overtime is common. Applicants usually have a high school diploma or equivalent; relevant customer service or public safety