Emergency Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Cisne (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Cisne, IL. The role involves taking emergency calls, confirming incident details, and relaying information to dispatch teams.

Training and certifications will be required, with potential for rotating shifts and 24/7 coverage. Applicants should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Cisne, IL. The role involves taking emergency calls, confirming incident details, and relaying information to dispatch teams.

Training and certifications will be required, with potential for rotating shifts and 24/7 coverage. Applicants should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience.