911 Call Taker - Calm, Precise Emergency Support

Public Safety Dispatch Network; Twisp (WA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Twisp, WA seeks 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details in dispatch software, ensuring quick, accurate incident routing.

Role requires strong listening skills, precise typing, and the ability to follow structured procedures. Work may involve rotating shifts to support 24/7 operations and requires completion of training and assessments.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening and data-entry skills essential.
• Ability to follow structured procedures and use call-processing systems.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions only within training and certification

Skills

Typing

Active listening

Verbal communication

Data entry

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Twisp, WA seeks 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details in dispatch software, ensuring quick, accurate incident routing.

Role requires strong listening skills, precise typing, and the ability to follow structured procedures. Work may involve rotating shifts to support 24/7 operations and requires completion of training and assessments.