911 Call Taker: Life-Saving Emergency Communications

Public Safety Dispatch Network; South Cle Elum (WA); In loco; USD 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network in South Cle Elum, WA is seeking 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document information for dispatch coordination.

Ideal candidates have a high school diploma or equivalent and strong listening, typing, and verbal communication skills to follow structured procedures. Training and certifications are required. Rotating shifts may apply.

Competenze

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or public safety experience is helpful but some vacancies accept applicants without dispatch experience.
• Strong listening skills, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Conoscenze

Listening

Typing accuracy

Verbal communication

Procedural compliance

Formazione

High school diploma or GED

Strumenti

Call-processing software

Descrizione del lavoro

Public Safety Dispatch Network in South Cle Elum, WA is seeking 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document information for dispatch coordination.

Ideal candidates have a high school diploma or equivalent and strong listening, typing, and verbal communication skills to follow structured procedures. Training and certifications are required. Rotating shifts may apply.