Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Hines (OR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training and development

Employee assistance programs

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency calls from the Hines, OR area. You will verify locations, collect callbacks, and document details in dispatch software, ensuring timely information flow to responders.

Candidates should have strong listening comprehension, accurate typing, and clear verbal communication. Training, certifications, and potential for various shifts are part of the role, with benefits and ongoing professional

Qualifications

• High school diploma or equivalent is commonly required.
• Experience in dispatch may be helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing speed

Verbal communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency calls from the Hines, OR area. You will verify locations, collect callbacks, and document details in dispatch software, ensuring timely information flow to responders.

Candidates should have strong listening comprehension, accurate typing, and clear verbal communication. Training, certifications, and potential for various shifts are part of the role, with benefits and ongoing professional