911 Call Taker: Life-Saving Emergency Communications

Public Safety Dispatch Network; Lynden (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Lynden, WA seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency calls, verify incident details, and relay information to dispatch teams. The role emphasizes accuracy, composure, and adherence to established procedures, with duty-location in Lynden.

Successful candidates typically have a high school diploma, strong listening skills, precise typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension essential.
• Accurate typing required.
• Clear verbal communication is critical.
• Ability to follow structured procedures as directed by agency.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Use approved questions to determine urgency and nature of incidents.
• Enter details into call-processing or dispatch software accurately.
• Forward information promptly to the appropriate dispatch function.
• Provide caller instructions within training and certification guidelines.
• Use language-access resources as needed.
• Support callers with calm, focused guidance during emergencies.

Skills

Listening skills

Typing accuracy

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Lynden, WA seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency calls, verify incident details, and relay information to dispatch teams. The role emphasizes accuracy, composure, and adherence to established procedures, with duty-location in Lynden.

Successful candidates typically have a high school diploma, strong listening skills, precise typing, and clear verbal communication.