Emergency Call Taker — Be the Lifeline in Crises

Public Safety Dispatch Network; Electric City (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network is seeking qualified 911 Call Takers in Electric City, WA to handle emergency and nonemergency calls with accuracy and composure. You will verify incident locations, collect caller information, and document details in dispatch software while coordinating with responders.

The role requires strong listening, typing, and communication skills, plus the ability to follow structured procedures and complete required training and background checks.

Qualifications

• High school diploma or GED required; some vacancies may consider equivalent experience.
• Strong listening, typing, and verbal communication skills essential.
• Ability to follow structured procedures during emergencies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focus and provide instructions within training.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking qualified 911 Call Takers in Electric City, WA to handle emergency and nonemergency calls with accuracy and composure. You will verify incident locations, collect caller information, and document details in dispatch software while coordinating with responders.

The role requires strong listening, typing, and communication skills, plus the ability to follow structured procedures and complete required training and background checks.