24/7 911 Call Taker – Frontline Emergency Support

Public Safety Dispatch Network; Oregon (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Oregon to handle emergency and nonemergency lines, verify incident locations, and document information for dispatch coordination. The role emphasizes careful listening, accurate typing, and clear communication during high-stress calls.

Ideal candidates will have a high school diploma and customer service or public safety exposure; training and certifications are required to perform duties and safety protocols.

Qualifications

• High school diploma or recognized equivalent. Prior customer service, telephone support, or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Oregon to handle emergency and nonemergency lines, verify incident locations, and document information for dispatch coordination. The role emphasizes careful listening, accurate typing, and clear communication during high-stress calls.

Ideal candidates will have a high school diploma and customer service or public safety exposure; training and certifications are required to perform duties and safety protocols.