Emergency 911 Call Taker | 24/7 Public Safety Support

Public Safety Dispatch Network; Medical Lake (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Medical Lake, WA seeks 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, input data into dispatch systems, and coordinate with responders according to established procedures.

Ideal candidates will have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured protocols. Shifts may include nights, weekends, and holidays with training provided.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and typing skills.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training boundaries.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Medical Lake, WA seeks 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, input data into dispatch systems, and coordinate with responders according to established procedures.

Ideal candidates will have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured protocols. Shifts may include nights, weekends, and holidays with training provided.