Emergency Call Taker — Frontline 24/7 Support

National Public Safety Careers; Snow Shoe Township (PA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker roles in Clarence, PA. The positions involve taking emergency and non-emergency calls, verifying locations, and documenting information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent. Prior customer service or public safety exposure is helpful; strong listening, typing, and clear communication are essential for effective performance.

Qualifications

• High school diploma or equivalent required or preferred depending on vacancy.
• Previous customer service or public safety experience helpful but not always required.
• Ability to follow structured procedures and demonstrate reliable listening and typing skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Stress management

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker roles in Clarence, PA. The positions involve taking emergency and non-emergency calls, verifying locations, and documenting information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent. Prior customer service or public safety exposure is helpful; strong listening, typing, and clear communication are essential for effective performance.