Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Palo Alto (CA); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Resumo da oferta

National Public Safety Careers is seeking 911 Call Takers in Republic, PA. The role involves answering emergency and nonemergency lines, verifying locations, and entering details into dispatch systems. Requires a high school diploma and strong listening, typing, and verbal communication. Training and certification programs provide essential pre-arrival instructions and access to language resources.

Qualificações

• High school diploma or equivalent required or preferred.
• Previous customer service, telephone support or public safety experience may help.
• Strong listening, accurate typing, and clear verbal communication are required.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Customer service

Listening skills

Typing

Verbal communication

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

National Public Safety Careers is seeking 911 Call Takers in Republic, PA. The role involves answering emergency and nonemergency lines, verifying locations, and entering details into dispatch systems. Requires a high school diploma and strong listening, typing, and verbal communication. Training and certification programs provide essential pre-arrival instructions and access to language resources.