Emergency Call Taker - 24/7 Dispatch Support

National Public Safety Careers; Fredonia (PA); On-site; USD 32,000 - 52,000; Full time

Job summary

National Public Safety Careers seeks 911 Call Taker roles in Fredonia, PA. The position involves taking emergency and nonemergency calls, verifying locations and contact information, and documenting details for dispatch teams.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training, background checks, and certifications may be required by the hiring agency.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers seeks 911 Call Taker roles in Fredonia, PA. The position involves taking emergency and nonemergency calls, verifying locations and contact information, and documenting details for dispatch teams.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training, background checks, and certifications may be required by the hiring agency.