911 Call Taker — Start Your Emergency Response Career 24/7

National Public Safety Careers; Conemaugh Township (PA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Training opportunities

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Pennsylvania. The role involves taking emergency calls, verifying locations, and recording information for dispatch. Training and certification are required, with potential rotating shifts and nights.

Applicants should have a high school diploma and strong listening and typing skills. Previous customer service or public safety experience is helpful, and confidentiality must be maintained.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Verbal communication

Typing speed

Customer service

Education

High school diploma

Tools

Call-processing software

Job description

National Public Safety Careers is seeking a 911 Call Taker in Pennsylvania. The role involves taking emergency calls, verifying locations, and recording information for dispatch. Training and certification are required, with potential rotating shifts and nights.

Applicants should have a high school diploma and strong listening and typing skills. Previous customer service or public safety experience is helpful, and confidentiality must be maintained.