24/7 911 Call Taker - Launch Your Public Safety Career

National Public Safety Careers; Riverside (PA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in Riverside, PA. The role involves handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch teams.

Training and certification ensure you provide accurate pre-arrival instructions when needed. Requirements include a high school diploma or equivalent; prior customer service or public safety exposure is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in Riverside, PA. The role involves handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch teams.

Training and certification ensure you provide accurate pre-arrival instructions when needed. Requirements include a high school diploma or equivalent; prior customer service or public safety exposure is helpful.