24/7 911 Call Taker — Emergency Communications

National Public Safety Careers; Spring City (Chester County); On-site; USD 38,000 - 62,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers to join a Spring City, PA operations center. You will answer emergency lines, verify locations, gather essential details, and route information to dispatch teams. This role requires calm communication and precise data entry under pressure.

Candidates typically have a high school diploma or equivalent and may come from customer service backgrounds. Training credentialing and shift work are common, with opportunities to advance in public

Qualifications

• Requires high school diploma or equivalent.
• Must have strong listening and typing accuracy.
• Excellent verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers to join a Spring City, PA operations center. You will answer emergency lines, verify locations, gather essential details, and route information to dispatch teams. This role requires calm communication and precise data entry under pressure.

Candidates typically have a high school diploma or equivalent and may come from customer service backgrounds. Training credentialing and shift work are common, with opportunities to advance in public