Emergency Call Taker — 24/7 Public Safety Career

National Public Safety Careers; New Freedom (York County); On-site; USD 40,000 - 60,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in New Freedom, PA. The role involves answering emergency calls, confirming incident details, and documenting information for responders.

Training covers call-taking and potential dispatch duties within a public safety environment. Candidates should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening and communication skills essential.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Verbal communication

Typing

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing systems

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in New Freedom, PA. The role involves answering emergency calls, confirming incident details, and documenting information for responders.

Training covers call-taking and potential dispatch duties within a public safety environment. Candidates should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and ability to follow structured procedures.