Emergency Call Taker - 24/7 Dispatch Support

National Public Safety Careers; Buffalo Mills (PA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

National Public Safety Careers in Buffalo Mills, PA, is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document caller information for dispatch teams.

The role requires strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications are required, and shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Buffalo Mills, PA, is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document caller information for dispatch teams.

The role requires strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications are required, and shifts may include nights, weekends, and overtime.